Linking Actor Behavior to Process Performance over Time
摘要
Understanding how actor behavior influences process outcomes is a critical aspect of process mining. Traditional approaches often use aggregate and static process data, overlooking the temporal and causal dynamics that arise from individual actors’ behaviors. This limits the ability to accurately capture the complexity of real-world processes, where individual actor behavior and interactions between actors significantly shape performance. In this work, we address this gap by integrating actor behavior analysis with Granger causality to identify correlating links in time series data. We apply this approach to real-world event logs, constructing time series for actor interactions (i.e., continuation, interruption, and handovers) and process outcomes. Using Group Lasso for lag selection, we identify a small but consistently influential set of lags that capture the majority of causal influence, revealing that actors’ behaviors have direct and measurable impacts on process performance, particularly in terms of throughput time. These findings demonstrate the potential of actor-centric, time series-based methods for uncovering the temporal dependencies that drive process outcomes, offering a more nuanced understanding of how individual behaviors impact overall process efficiency.