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Key Performance Indicators (KPIs) play a crucial role in quality assurance in Higher Education; however, defining and measuring KPIs represents a challenge due to the wide variety of contexts, differences, and expectations that characterize Higher Education Institutions (HEIs). This study aims to examine how KPIs are defined and controlled within the framework of business process management in Higher Education. To this end, this paper systematically reviews relevant literature to guide higher education administrators and further research. This work discusses the findings related to experiences, proposals, and outstanding issues that emerge from the literature review analysis.

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Key Performance Indicators with a Focus on Higher Education: A Systematic Review Aimed at Definition and Measurement

  • 会议论文

  • 发表日期：

    2026年

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  • Christian Oyola-Flores,
  • Diana Arce-Cuesta,
  • Jessica Zúñiga-García,
  • Fernando Pesántez-Avilés,
  • Juan Cárdenas-Tapia

摘要

Key Performance Indicators (KPIs) play a crucial role in quality assurance in Higher Education; however, defining and measuring KPIs represents a challenge due to the wide variety of contexts, differences, and expectations that characterize Higher Education Institutions (HEIs). This study aims to examine how KPIs are defined and controlled within the framework of business process management in Higher Education. To this end, this paper systematically reviews relevant literature to guide higher education administrators and further research. This work discusses the findings related to experiences, proposals, and outstanding issues that emerge from the literature review analysis.