Scholarlink

Purpose: This study investigates the effects of Total Quality Management (TQM) implementation and flexible organisational structures on employee performance in the banking industry. While having a culture of commitment as a moderator. Methodology: The research was conducted in the United Arab Emirates (UAE) using a sample of 304 bank employees. Findings: The research results indicate the positive impact of applying TQM practices and Flexible organisational structures on employee performance. Commitment culture strengthens the relationship between research variables.

错误：搜索内容不能为空，请输入英文关键词
错误：关键词超出字数限制，请精简
高级检索

The Impact of Implementing Total Quality Management (TQM) and a Flexible Organisational Structure on the Performance of Banking Employees and the Moderating Role of Commitment Culture

  • 会议论文

  • 发表日期：

    2026年

查看全文
  • Esraa Awawdeh

摘要

Purpose: This study investigates the effects of Total Quality Management (TQM) implementation and flexible organisational structures on employee performance in the banking industry. While having a culture of commitment as a moderator. Methodology: The research was conducted in the United Arab Emirates (UAE) using a sample of 304 bank employees. Findings: The research results indicate the positive impact of applying TQM practices and Flexible organisational structures on employee performance. Commitment culture strengthens the relationship between research variables.