The increasing use of e-wallets as a non-cash payment tool has become the choice of urban society today. This non-cash transaction offers convenience, but the issue of user data security may be a concern for e-wallet users because of the data leak in Indonesia now. This research aims to test the UTAUT 2 method to evaluate the use of the Go-Pay e-wallet. This research used a questionnaire with a structured list of questions for 200 respondents. The hypothesis proposed in this research will be tested using multiple regression analysis using SPSS. The results of this research state that performance expectations, business expectations, supporting facilities, hedonic motivation, perceived risk, and habits do not have a significant effect on the behavior of users of the Go-Pay implementation system, while the social influence variables, such as perceived security, price value, influence user behavioral intentions. The results of this research emphasize consumers who are concerned about the security and prices offered and supported by the influence of other parties who support someone using the Go-Pay e-wallet.

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E-Wallet in Indonesia: The Unified Theory of Acceptance and Use of Technology 2 Perspective

  • Mutia Sholihat,
  • Frihardina Marsintauli

摘要

The increasing use of e-wallets as a non-cash payment tool has become the choice of urban society today. This non-cash transaction offers convenience, but the issue of user data security may be a concern for e-wallet users because of the data leak in Indonesia now. This research aims to test the UTAUT 2 method to evaluate the use of the Go-Pay e-wallet. This research used a questionnaire with a structured list of questions for 200 respondents. The hypothesis proposed in this research will be tested using multiple regression analysis using SPSS. The results of this research state that performance expectations, business expectations, supporting facilities, hedonic motivation, perceived risk, and habits do not have a significant effect on the behavior of users of the Go-Pay implementation system, while the social influence variables, such as perceived security, price value, influence user behavioral intentions. The results of this research emphasize consumers who are concerned about the security and prices offered and supported by the influence of other parties who support someone using the Go-Pay e-wallet.