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Successful doctor–patient communication is characterized by a balance between patient-centered and doctor-centered interview techniques. The most important patient-centered interview techniques are allowing the patient to finish talking, asking open-ended questions, summarizing the contents, and reflecting the patient’s emotions. Doctor-centered interview techniques include closed-ended questions, interruptions, and both transparency of contents and of the interview phases. A model of how to handle challenging and aggressive patients is presented in this chapter.

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Doctor–Patient Communication

  • 章节

  • 发表日期：

    2026年

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  • Kurt Fritzsche,
  • Axel Schweickhardt,
  • Sonia Diaz-Monsalve,
  • Hamid Afshar Zanjani,
  • Farzad Goli,
  • Catharina Marika Dobos

摘要

Successful doctor–patient communication is characterized by a balance between patient-centered and doctor-centered interview techniques. The most important patient-centered interview techniques are allowing the patient to finish talking, asking open-ended questions, summarizing the contents, and reflecting the patient’s emotions. Doctor-centered interview techniques include closed-ended questions, interruptions, and both transparency of contents and of the interview phases. A model of how to handle challenging and aggressive patients is presented in this chapter.