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This chapter explains Problem-Solving as a way to identify, analyze, and implement effective solutions. It covers Reactive Problem-Solving, using Root Cause Analysis (RCA) tools to uncover underlying causes and prevent recurrence, and Proactive Problem-Solving to anticipate and avoid potential issues. It also introduces structured methods for investigating occurrences.

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Problem-Solving

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  • 发表日期：

    2026年

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  • David Lapesa Barrera

摘要

This chapter explains Problem-Solving as a way to identify, analyze, and implement effective solutions. It covers Reactive Problem-Solving, using Root Cause Analysis (RCA) tools to uncover underlying causes and prevent recurrence, and Proactive Problem-Solving to anticipate and avoid potential issues. It also introduces structured methods for investigating occurrences.