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The Lean Office philosophy is a modern approach to process management in non-production environments, focusing on the elimination of waste and enhancement of efficiency in administrative and service-oriented operations. The foundation for the development of the Lean Office concept was the Lean Manufacturing philosophy, which was born in Toyota in the second half of the 20th century. This paper presents the fundamental principles of Lean methodology as applied in office settings, details tools and methods used in implementation, and discusses observed benefits and challenges based on practical examples and case studies. The research underscores the adaptability of Lean principles beyond manufacturing and highlights their impact on organizational culture and performance.

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Lean Office Philosophy in Administrative Processes: Principles, Implementation and Benefits

  • 会议论文

  • 发表日期：

    2026年

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  • Arkadiusz Gola,
  • Katarzyna Piotrowska,
  • Antoni Świć

摘要

The Lean Office philosophy is a modern approach to process management in non-production environments, focusing on the elimination of waste and enhancement of efficiency in administrative and service-oriented operations. The foundation for the development of the Lean Office concept was the Lean Manufacturing philosophy, which was born in Toyota in the second half of the 20th century. This paper presents the fundamental principles of Lean methodology as applied in office settings, details tools and methods used in implementation, and discusses observed benefits and challenges based on practical examples and case studies. The research underscores the adaptability of Lean principles beyond manufacturing and highlights their impact on organizational culture and performance.