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In the era of AIoT, the customer experience (CX) has transformed into a dynamic, data-driven, and emotionally intelligent engagement model. Businesses are no longer simply service providers; they are experience curators.

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Human-Centric AIoT Strategies for Sustainable Business Evolution

  • 章节

  • 发表日期：

    2026年

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  • Surekha Borra,
  • Nilanjan Dey,
  • Sheng-Lung Peng

摘要

In the era of AIoT, the customer experience (CX) has transformed into a dynamic, data-driven, and emotionally intelligent engagement model. Businesses are no longer simply service providers; they are experience curators.