Gen AI-Assisted Copilot for Risk Analysts
摘要
As digital payments surge, the complexity of fraud continues to escalate, demanding more sophisticated tools to support risk analysts. This paper introduces the development of a Gen AI-assisted copilot integrated within a fraud detection solution, aimed at optimizing fraud alert investigation. The copilot leverages a Retrieval-Augmented Generation (RAG) model that combines a Random Forest (RF) machine learning model as the retriever and a fine-tuned Large Language Model (LLM) for generating contextual responses. By classifying fraud alerts, measuring similarity with historical data, and predicting the next action, the system automates decision-making while generating natural language recommendations for analysts. This approach significantly reduces manual workload, increases operational efficiency, and allows risk analysts to focus on critical, high-priority cases. The result is a robust system that enhances the speed and accuracy of fraud detection, investigation, and resolution, ultimately improving risk analyst productivity by almost 2.5 times.