Technostress and Coping: Impact on Job Satisfaction and Moderating Effect of Sociodemographic Variables
摘要
During the COVID-19 pandemic, due to lockdowns and social distance rules, many organizations were forced to adopt remote work. The workforce was affected and had to adapt abruptly to update their technology knowledge and skills, to deal with digital technologies, increasing stress levels and often causing technostress. Research proves that technostress can have a negative impact on employee’s job satisfaction and organizational outcomes, suggesting that it is relevant to effectively manage technostress and mitigate its adverse consequences. The aim of this work is to assess the influence of sociodemographic variables (gender, age group and academic qualifications) on technological skills, technostress (techno-invasion, techno-complexity, techno-overload, techno-uncertainty and techno-insecurity), coping strategies (individual and organizational) and job satisfaction. The proposed model was tested through a survey of 407 public sector employees in Portugal that were in remote work during the pandemic. It was revealed that technostress and organizational coping strategies influence job satisfaction. There are significant differences between men and women, with men tending to report more that “technology engagement” strategies have a negative impact on techno-invasion and techno-overload, as well as techno-invasion having a negative impact on job satisfaction. The “technological involvement” strategy has a negative impact on techno-uncertainty and techno-insecurity, being significantly stronger in respondents in the older age group, while in the younger age group the “techno involvement” strategy has a significantly stronger positive impact on job satisfaction.