This chapter synthesises previous findings by applying Gareth Morgan’s organisational metaphors to UNHCR, illustrating how images influence both self-perception and institutional practices. The machine metaphor emphasises bureaucratic rigidity, standardised procedures, and symbolic control systems such as COMPASS, which promise efficiency but often undermine trust. The organism metaphor highlights how adaptation is driven more by donor demands than refugee needs, showing how survival instincts can overshadow principled protection. As a brain, UNHCR aims to be a learning organisation but remains caught in ritualised reviews and restricted psychological safety. The political system metaphor highlights how patronage, power struggles, and diplomacy often overshadow performance and ethics. Psychic prison imagery captures defensive routines and fear of truth, while the culture metaphor reflects conformity and the erosion of purpose. Lastly, flux and domination metaphors reveal reactive reforms and structural inequalities. Collectively, these perspectives explain why staff expectations of innovation and empathy frequently give way to disillusionment, hierarchy, and moral compromise.

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UNHCR Through Organisational Metaphors

  • Martin Gottwald

摘要

This chapter synthesises previous findings by applying Gareth Morgan’s organisational metaphors to UNHCR, illustrating how images influence both self-perception and institutional practices. The machine metaphor emphasises bureaucratic rigidity, standardised procedures, and symbolic control systems such as COMPASS, which promise efficiency but often undermine trust. The organism metaphor highlights how adaptation is driven more by donor demands than refugee needs, showing how survival instincts can overshadow principled protection. As a brain, UNHCR aims to be a learning organisation but remains caught in ritualised reviews and restricted psychological safety. The political system metaphor highlights how patronage, power struggles, and diplomacy often overshadow performance and ethics. Psychic prison imagery captures defensive routines and fear of truth, while the culture metaphor reflects conformity and the erosion of purpose. Lastly, flux and domination metaphors reveal reactive reforms and structural inequalities. Collectively, these perspectives explain why staff expectations of innovation and empathy frequently give way to disillusionment, hierarchy, and moral compromise.