Diversity and Competence: Clashing or Complementary?
摘要
This chapter examines the discrepancy between UNHCR’s diversity rhetoric and everyday practice. While leadership advocates inclusion and mutual learning, the culture often defaults to unilateral control, patronage, and image management. The workforce is notably diverse in terms of nationality, gender, and age; however, diversity in practice has narrowed, focusing more on quotas and optics than on cognitive variety, field experience, and merit. Class privilege, weak rotation, politicised hiring, and uneven accountability worsen the issue; external recruitment and “bold” leadership profiles may overlook competence and suppress dissent. Staff surveys, tribunal cases, and Hogan patterns indicate low trust, increasing conflict, and selective enforcement. The outcome is fragmentation that reduces operational judgement and hampers protection efforts. The chapter argues that diversity benefits UNHCR only when linked to competence, psychological safety, and fair, transparent HR systems; otherwise, it risks becoming a liability that undermines credibility in the field.