When you suspect urinary retention, consider five etiologies (Table 19.1) and medications potentially cause it (Table 19.2). Check high risk features in case you need urology referral (Table 19.3). For incontinence, acronym, DIAPPERS (Table 19.4), then 3QI questions (Table 19.5) and run the list of medications (Table 19.6). Symptom based mgmt in Table 19.7. For urinary diversion, address three types of diversion and indications for treating UTI