Integrating Quality Management 4.0 with AI and Machine Learning
摘要
This manuscript reviews recent literature on project quality management, Quality 4.0, and strategic planning, and synthesizes its findings to offer a novel framework of integrating Quality 4.0 principles to strategic planning processes. While strategic planning remains critical for shaping organizational objectives, there is limited research on leveraging quality management practices in this context. The methodology involves a qualitative literature review, outlining quality management evolution and discussing Quality 4.0’s use of AI and machine learning. Gaps are identified regarding integrating quality with strategic planning processes. A novel framework is proposed for “Strategic Planning 4.0” that incorporates Quality 4.0 principles of automation, data analytics and machine learning into the strategic planning process. Implications for enhancing strategic planning through Quality 4.0, limitations, and areas for future research are discussed, positioning organizations for success in the Industry 4.0 era.