Building on the insights provided by the EU CCAM Partnership SRIA, this paper introduces a new double-funnel methodology for eliciting stakeholders’ and users’ needs and requirements, developed and tested within the CONDUCTOR EU research project (GA 101077049). This methodology aligns with the EU's holistic approach by integrating formal inputs from institutional stakeholders with specific, service-oriented inputs from users and other stakeholders, such as industry and service operators. The approach relies on three components. A top-down analysis maps mobility policy principles and outlines social and regulatory requirements for design, encompassing safety, environmental protection, inclusion, accessibility and social well-being. Complementary, a bottom-up perspective captures user and stakeholder needs related to specific use cases. The integration of these results maps CCAM-specific needs into the broader social and regulatory framework. Applied to three use cases in the CONDUCTOR project, this approach contributes to methodological research by testing an integrated, user-centred framework for designing and evaluating CCAM solutions.