Motivating Language During the COVID-19 Pandemic
摘要
This chapter will examine the power of organizational leaders’ use of motivating language in the workplace during the COVID-19 pandemic via an online survey among 469 full-time U.S. employees. While prior research on motivating language theory has provided rich insights on the impact of leaders’ use of motivating language among employees during routine non-crisis situations, limited efforts have been made to unpack the benefits of motivating language during turbulent times such as the COVID-19 pandemic. Considering the unprecedented challenges and disruptions that the pandemic has been imposing on organizations (e.g., downsizing) and employees (e.g., psychological stress), this chapter will examine how leaders’ use of motivating language can work to reduce negative emotions among employees and maintain their sense of job security, through reducing the uncertainty associated with workplace changes during the pandemic. Furthermore, most previous studies have been undertaken to understand the influence of leaders’ use of motivating language in the workplace, with little insight produced on the specific factors that drive leaders’ use of such language. Thus, this chapter will also advance the literature on motivating language theory by introducing inclusive leadership as a driver for leaders’ use of motivating language to help employees overcome emotional and job-related challenges during the pandemic.