This paper aims to identify the role that virtual healthcare consultations play in enhancing access to primary healthcare and the factors that impact the use thereof in developing countries. South Africa is categorized as a developing country; thus, the South African healthcare sector is used as a case for this paper. The benefits and challenges of virtual healthcare consultations are reviewed through a literature study, while a questionnaire is used to determine the experiences of primary healthcare practitioners in South Africa. The questionnaire aims to identify the types of virtual consultations used before and after COVID-19 and provide insights into the experiences and perceptions of medical practitioners using virtual consultations. A qualitative data analysis is used to identify common themes that emerge from the questionnaire and these are compared to the literature review findings to determine how medical practitioners in developing countries are affected. The paper concludes with suggested measures that can be implemented in developing countries to assist healthcare practitioners in making better use of virtual consultations for primary healthcare.