Improving the quality of education is a key priority for higher education institutions, with technological innovations playing a crucial role in this process. In the era of digitalization, universities are increasingly integrating modern technological solutions that facilitate communication between students, faculty, and administration. This study focuses on the automation of tutoring systems and the support of students in their interactions with academic mentors. A model of an intelligent tutoring system is proposed, which can be implemented in higher education institutions. The goal is not to replace academic mentors but to assist them in their work, making them more effective, informed, and engaged in supporting students. The system can be viewed as a virtual assistant that reduces the mentor’s workload. The system is flexible and can be upgraded with new functionalities to meet the specific needs of different educational institutions and adapt to evolving educational requirements.