This paper extends existing research by examining how the integration of artificial intelligence (AI) with business intelligence (BI) systems can improve sales strategies in the healthcare sector. The implementation of data-based insights is vital to sales performance amid rising competitive pressures and changing market dynamics faced by healthcare organizations. The integration of AI tools with existing BI systems presents opportunities to advance knowledge translation, customer profiling, stakeholder engagement, predictive analytics, and value demonstration, leading to significant improvements in healthcare sales processes. The study explores existing implementation strategies, case studies and emerging trends to distinguish both the transformation implications and implementation challenges of AI-driven business intelligence for healthcare sales organizations. The emergence of these technologies has led to recommendations for organizations, which have proven to offer a valuable competitive advantage when successfully leveraged for sales efficiency, understanding of the audience, customer experience, and alignment with value-based healthcare.

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Bridging AI and Business Intelligence for Enhanced Sales Strategies in Healthcare

  • Anber Abraheem Shlash Mohammad,
  • Suleiman Ibrahim Shelash Mohammad,
  • Asokan Vasudevan,
  • Khaleel Ibrahim Al-Daoud,
  • Nawaf Alshdaifat,
  • Mutaz Abdel Wahed,
  • Sharmila Devi Ramachandaran,
  • Mowafaq Salem Alzboon,
  • Vilkineswaran A. Maniam

摘要

This paper extends existing research by examining how the integration of artificial intelligence (AI) with business intelligence (BI) systems can improve sales strategies in the healthcare sector. The implementation of data-based insights is vital to sales performance amid rising competitive pressures and changing market dynamics faced by healthcare organizations. The integration of AI tools with existing BI systems presents opportunities to advance knowledge translation, customer profiling, stakeholder engagement, predictive analytics, and value demonstration, leading to significant improvements in healthcare sales processes. The study explores existing implementation strategies, case studies and emerging trends to distinguish both the transformation implications and implementation challenges of AI-driven business intelligence for healthcare sales organizations. The emergence of these technologies has led to recommendations for organizations, which have proven to offer a valuable competitive advantage when successfully leveraged for sales efficiency, understanding of the audience, customer experience, and alignment with value-based healthcare.