Bridging the BPM Education Gap: Reflections on Affordances of BPM Techniques and a Call for Collaboration
摘要
This paper reflects on our experience in Indonesia, where we face a challenge to align the Business Process Management Education with practice. Despite the effort to include the BPM course in the curriculum, in practice, BPM is applied in a fragmented way and not as a holistic management approach. The paper uses affordance theory as a theoretical lens to examine what BPM techniques are applied by alumni in their workplace and what justifies their use. A preliminary study involving alumni interviews (16 alumni) and a survey (52 alumni) showed different uses of BPM techniques depending on each technique’s affordance existence, perceived utility, and ease of application. Automation’s strong affordance and contextual fit led to consistent actualization. Root Cause Analysis and qualitative tools were flexibly applied. BPMN as a modeling standard, despite being taught, was rarely realized. The findings highlight that alumni's ability to apply BPM remains limited by many factors such as job roles and positions, organizational awareness and culture. We invite further discussions and collaboration to address these challenges to design BPM education that is flexible and context-sensitive, so our discipline can be inclusive and bring meaningful societal impact globally.