Chatbots in Children’s Collaborative Making: Exploring Challenges and Implications for Interaction Design
摘要
With the increasing integration of chatbots into educational settings, their role in supporting children’s collaborative creativity remains underexplored. This study investigates how children aged 9–12 interact with a chatbot during a real-world maker task and what challenges emerge in the process. Using a qualitative approach, we conducted four workshop-based group activities in a primary school setting, where children used the Grove Zero platform and the Doubao chatbot to collaboratively design prototypes for real-life problems. Data were collected through field observations and semi-structured interviews and analyzed using thematic analysis. The findings reveal three key challenges: (1) breakdowns in communication caused by children’s vague expressions; (2) disrupted collaboration due to changes in group roles and reduced peer interaction; and (3) growing behavioral dependence on chatbot over time. Based on these insights, we propose three design strategies: guided language scaffolding, collaboration-aware interaction design, and heuristic-based chatbot responses. This study offers practical implications for the development of child-centered educational AI systems.