This article explores how disadvantaged women experience digital welfare services and the meanings and feelings they attribute to their lived experiences. While digital welfare is a reality in many countries worldwide, few studies focus on how disadvantaged citizens experience it and the consequences of social services digitalization, especially considering a gender lens. Women are usually the default reference for the public social services system and disproportionally face the weight of care work and the gender digital divide. The research employed Interpretative Phenomenological Analysis (IPA) as a data collection and analysis method. A purposeful sample of women living in the M’Boi Mirim outskirts region in São Paulo City, Brazil, were interviewed in-depth. Results indicate that ambivalent feelings and experiences are influenced by age, level of education, and family background. Mostly, out of necessity, disadvantaged women find their way to digital social services, whether experiencing satisfaction and embracement or feelings of anger, frustration, and disempowerment, which all come together to delineate the digital government they hope for. The research contributes to both theory and practice by revealing the symbolic and concrete implications of digital social services from a gender perspective.