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Business Intelligence (BI) is transforming decision-making and automation in financial services; however, research remains fragmented, with gaps in ethical considerations, integration with emerging technologies, and global collaboration. This study examines research trends, key contributors, and BI advancements, identifying dominant themes, publication patterns, and knowledge gaps to provide strategic insights for business leaders, policymakers, and researchers. BI research peaked in 2024 with 22 publications, following steady growth since 2018. The U.S. (11), Jordan (9), and India (8) lead contributions, with emerging research from Canada, Australia, and Indonesia. Journal articles (42) dominate, while keyword analysis highlights “Business Intelligence” (41 occurrences), “Decision Making” (16), and “Big Data” (10) as key focus areas.

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Business Intelligence in Financing Services: A Bibliometric Exploration of Adoption

  • 章节

  • 发表日期：

    2026年

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  • Anber Mohammad,
  • Suleiman Ibrahim Mohammad,
  • Asokan Vasudevan,
  • Khaleel Ibrahim Al-Daoud,
  • Sharmila Devi Ramachandaran,
  • Abdullah Ibrahim Mohammad,
  • Annie Wang Pei Ling,
  • Sam Toong Hai,
  • Muhamad Saufi Che Rusuli

摘要

Business Intelligence (BI) is transforming decision-making and automation in financial services; however, research remains fragmented, with gaps in ethical considerations, integration with emerging technologies, and global collaboration. This study examines research trends, key contributors, and BI advancements, identifying dominant themes, publication patterns, and knowledge gaps to provide strategic insights for business leaders, policymakers, and researchers. BI research peaked in 2024 with 22 publications, following steady growth since 2018. The U.S. (11), Jordan (9), and India (8) lead contributions, with emerging research from Canada, Australia, and Indonesia. Journal articles (42) dominate, while keyword analysis highlights “Business Intelligence” (41 occurrences), “Decision Making” (16), and “Big Data” (10) as key focus areas.