The construction industry is a key driver of economic growth, creating employment and generating wealth. However, conflicts in construction projects often lead to delays and financial losses. This research examines common conflicts in Jordanian construction projects, their causes, and effective resolution strategies. Using a mixed-method approach, the study combines quantitative surveys from 150 participants with qualitative interviews from professionals at four contracting firms. Results indicate that contractual conflicts are the most frequent and impactful, while communication and coordination are the most effective resolution strategies. The study underscores the role of leadership, strategic planning, and risk assessment in preventing conflicts and ensuring project success. Furthermore, the adoption of modern technological tools is highlighted as a means to enhance efficiency and reduce disputes. Findings suggest that improving contractual clarity, fostering stakeholder engagement, and strengthening regulatory compliance can significantly minimize conflicts. Implementing structured dispute resolution frameworks and leveraging digital tools can mitigate adverse effects and boost productivity. Future research should explore artificial intelligence in conflict prediction and resolution, as well as the influence of cultural and organizational behavior on construction conflicts.

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Conflict Management in Jordanian Construction Projects: Causes, Impacts, and Resolution Strategies

  • Farah Amireh,
  • Issam Tlemsani

摘要

The construction industry is a key driver of economic growth, creating employment and generating wealth. However, conflicts in construction projects often lead to delays and financial losses. This research examines common conflicts in Jordanian construction projects, their causes, and effective resolution strategies. Using a mixed-method approach, the study combines quantitative surveys from 150 participants with qualitative interviews from professionals at four contracting firms. Results indicate that contractual conflicts are the most frequent and impactful, while communication and coordination are the most effective resolution strategies. The study underscores the role of leadership, strategic planning, and risk assessment in preventing conflicts and ensuring project success. Furthermore, the adoption of modern technological tools is highlighted as a means to enhance efficiency and reduce disputes. Findings suggest that improving contractual clarity, fostering stakeholder engagement, and strengthening regulatory compliance can significantly minimize conflicts. Implementing structured dispute resolution frameworks and leveraging digital tools can mitigate adverse effects and boost productivity. Future research should explore artificial intelligence in conflict prediction and resolution, as well as the influence of cultural and organizational behavior on construction conflicts.