To maintain high levels of efficiency and compliance with delivery dates, automotive repair shops must have a good system for scheduling their activities. The scheduling of the activities of an automotive repair shop is a very complex task to be performed manually. Throughout this work, a Decision Support System (DSS) was developed and tested that considers two major constraints in an automotive workshop: human resources (technicians) and physical resources (work stalls). The proposed DSS has an embedded MIP model that assigns a technician and a work stall to each job, according to the input conditions. The DSS also generates schedules with the planning of technicians and jobs. The system was tested with real data from an automotive workshop and was able to create plans and schedules not only for the human and physical resources in question but also to analyse the limiting resources of the workshop.

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Decision Support System for Scheduling Vehicle Maintenance and Repair Activities in an Automotive Repair Shop

  • João Martins,
  • António G. Ramos

摘要

To maintain high levels of efficiency and compliance with delivery dates, automotive repair shops must have a good system for scheduling their activities. The scheduling of the activities of an automotive repair shop is a very complex task to be performed manually. Throughout this work, a Decision Support System (DSS) was developed and tested that considers two major constraints in an automotive workshop: human resources (technicians) and physical resources (work stalls). The proposed DSS has an embedded MIP model that assigns a technician and a work stall to each job, according to the input conditions. The DSS also generates schedules with the planning of technicians and jobs. The system was tested with real data from an automotive workshop and was able to create plans and schedules not only for the human and physical resources in question but also to analyse the limiting resources of the workshop.