Hospital Context: Mapping a Multiprofessional Unit Through Design Management
摘要
This research investigates the management of a Multiprofessional Unit in the hospital context, using the perspective of Design Management, with a focus on service optimization and data visualization. The objective was to map how the management activities of a Multiprofessional Team take place in the hospital context, with the support of Service Design and Design Management. Regarding the methodological procedures, this is an applied research with a qualitative approach and exploratory and descriptive objectives. The study conducted a Case Study with the Manager of a Multiprofessional Unit in a public hospital in Santa Catarina, Brazil, who coordinates 78 professionals. Using the Project Development Guidance Guide (GODP), a Design Management tool, the research involved data collection, analysis, and organization regarding the Manager’s role. The data collection resulted in the Manager’s Profile Description, Daily, Monthly, and Annual Routine Maps, Interaction Frequency with Other Departments, and the Stakeholders Map, providing a synthetic and graphical view of the Manager’s activities. A high variability of demands was observed, with a concentration of activities in the first half of each month and the second half of the year. Additionally, the research identified a high number of interactions between the Manager and all levels of the hospital’s organizational structure. The mapping enabled a visualization of the context and an identification of the challenges faced by the Manager. The research intends to proceed with a diagnosis to identify the strengths and weaknesses of the unit.