Mobile technology has created a platform that allows companies to reach their clients more quickly and tackle issues more efficiently. Habari node PLC handles and supports its customers using a web-based customer relationship management (CRM) system. The company receives customer support requests via phone calls, and due to its large customer base, the volume of these calls is high. Furthermore, the number of clients joining continues to grow daily. This study aimed to develop a ticket-tracking helpdesk system that enables quick and effective customer service. In the initial stage, the study examined the existing system to compile a list of requirements for the new system. The development and testing of the Ticket Tracking Helpdesk System (TTHS) were carried out using an agile extreme programming approach. The developed system enables clients to submit their requests and allows customer support staff to view these demands. The results indicate that the system facilitates the opening and assigning of tickets and tracks operations when closing tickets. Additionally, it provides SMS notifications between users. The TTHS enhances the efficiency of customer support services by decreasing response time, reducing phone calls, and preventing user data loss.