This chapter maps key aspects related to the digitalisation of public services in India. The following elements are investigated: policy elements related to digital government strategies, declarations, programs and actions; regulatory elements related to openness, sharing and data protection laws; institutional and governance elements related to the oversight and competences of public agencies, public-private partnerships and regulatory innovations in technology; and evidence from critical sectors such as smart cities, digital ID, and digital payments.

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India: An Analysis of the Digitalisation of Public Services

  • Smriti Parsheera

摘要

This chapter maps key aspects related to the digitalisation of public services in India. The following elements are investigated: policy elements related to digital government strategies, declarations, programs and actions; regulatory elements related to openness, sharing and data protection laws; institutional and governance elements related to the oversight and competences of public agencies, public-private partnerships and regulatory innovations in technology; and evidence from critical sectors such as smart cities, digital ID, and digital payments.