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Many organizations have started leveraging AI applications to support isolated activities. However, in most cases this happens in pilot initiatives or small isolated usage scenarios, not through a systematic enterprise-wide roll-out. Business Process Management (BPM) can help to deploy AI-based solutions more systematically focusing on creating real business value. BPM helps to realize the full potential of AI by organizing the use of the AI-based applications to improve the performance of operational processes. It also leverages AI to improve the “process of process management, delivering higher quality results more efficiently. This article defines the role of BPM to deliver best value from AI. It outlines a business process-led approach to AI.

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Realizing the Full Potential of AI Applications Through Business Process Management

  • 会议论文

  • 发表日期：

    2026年

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  • Mathias Kirchmer,
  • Shyamala Havaligi

摘要

Many organizations have started leveraging AI applications to support isolated activities. However, in most cases this happens in pilot initiatives or small isolated usage scenarios, not through a systematic enterprise-wide roll-out. Business Process Management (BPM) can help to deploy AI-based solutions more systematically focusing on creating real business value. BPM helps to realize the full potential of AI by organizing the use of the AI-based applications to improve the performance of operational processes. It also leverages AI to improve the “process of process management, delivering higher quality results more efficiently. This article defines the role of BPM to deliver best value from AI. It outlines a business process-led approach to AI.