Brand Loyalty Through Emotion: The Role of Positive Visual Elements in Digital User Experiences Through the Lens of the Broaden-And-Build Theory
摘要
This paper attempts to explore the intersection between Positive emotion-evoking visual elements and brand loyalty from the perspective of the Positive Emotions Theory by analyzing pre-existing empirical studies and by designing examples to assess how positive visual cues contribute to brand loyalty. Effective design elements that can evoke positive emotions might possibly foster positive emotional responses that may contribute to a more enjoyable and intuitive user experience and prompt users to return. We argue that they emotionally connect the users to the brand via the digital interface, leading to a high likelihood of the brand being recommended, long-term customer engagement, and brand retention. Precisely, this research evaluates emotional response, brand devotion, and overall user experience based on the use of positive digital visual elements. This ultimately benefits both the users as well as the brand. This paper seeks to integrate psychological theory with practical design strategies that demonstrate how emotionally intelligent digital interfaces can become a strong factor contributing to brand loyalty.