Building on the findings from our previous work on integrating chatbot functionality into healthcare systems, this paper explores the intent classification task for a chatbot serving patient summaries. Our goal is to evaluate and compare the performance of various BERT-based models, including BERT, bioBERT, RoBERTa and clinicalBERT, in classifying user queries into predefined patient summary categories. We propose a fine-tuning approach for each model variant, using a custom dataset designed to represent the wide range of queries that patients might make about their health records. The methodology includes data preprocessing, model training, and performance evaluation across multiple metrics, such as precision, recall, and F1 score. Our experiments highlight the strengths and limitations of each model variant, providing insights into their applicability for effective patient summary query classification. The results reinforce the potential of advanced NLP models for enhancing healthcare chatbots, offering personalized and accurate interactions that improve patient experience and facilitate efficient healthcare delivery.

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Leveraging BERT Variants for Intent Classification in Patient Summary Chatbots

  • Aliki Vasili,
  • Eirini Schiza

摘要

Building on the findings from our previous work on integrating chatbot functionality into healthcare systems, this paper explores the intent classification task for a chatbot serving patient summaries. Our goal is to evaluate and compare the performance of various BERT-based models, including BERT, bioBERT, RoBERTa and clinicalBERT, in classifying user queries into predefined patient summary categories. We propose a fine-tuning approach for each model variant, using a custom dataset designed to represent the wide range of queries that patients might make about their health records. The methodology includes data preprocessing, model training, and performance evaluation across multiple metrics, such as precision, recall, and F1 score. Our experiments highlight the strengths and limitations of each model variant, providing insights into their applicability for effective patient summary query classification. The results reinforce the potential of advanced NLP models for enhancing healthcare chatbots, offering personalized and accurate interactions that improve patient experience and facilitate efficient healthcare delivery.