This research aims to investigate the perceived value effect as a moderator on the relationship between students' trust and loyalty in Higher Education Institutions in Egypt (HEIs). Smart-PLS 2.0 software was used to analyze 245 responses from a randomized sample of senior students and fresh graduates from multiple Egyptian private universities using the structural equation modeling. The outcomes of the research show that students’ trust significantly and positively effects on students’ loyalty and the student’s perceived functional value effect on the relationship between students’ trust and student loyalty as a moderator.

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Perceived Value as a Moderator in the Trust-Loyalty Relationship: Insights from Egyptian Higher Education Institutions

  • Ahmed Samir Roushdy,
  • Wael Kortam,
  • Hatem Fouad Hamza,
  • Ghada Gad

摘要

This research aims to investigate the perceived value effect as a moderator on the relationship between students' trust and loyalty in Higher Education Institutions in Egypt (HEIs). Smart-PLS 2.0 software was used to analyze 245 responses from a randomized sample of senior students and fresh graduates from multiple Egyptian private universities using the structural equation modeling. The outcomes of the research show that students’ trust significantly and positively effects on students’ loyalty and the student’s perceived functional value effect on the relationship between students’ trust and student loyalty as a moderator.