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This chapter on case management starts with a case story about Julia, a person with dementia, and her case manager, John. It introduces a definition of the concept of case management and discusses important terms in it. Two specific competences of case managers are discussed: (1) the assessments of care and social needs and (2) empowering interviewing of clients. The chapter emphasizes that case managers are not only for clients with dementia but are relevant as an approach to support other people with health, educational, and financial problems; clients with developmental disorders; patients with severe mental illness; patients with cancer and metastases; and persons with more than one chronic condition.

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Case Managers and Integrated Care

  • 工具书词条

  • 发表日期：

    2025年

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  • Guus Schrijvers,
  • Dominique Somme

摘要

This chapter on case management starts with a case story about Julia, a person with dementia, and her case manager, John. It introduces a definition of the concept of case management and discusses important terms in it. Two specific competences of case managers are discussed: (1) the assessments of care and social needs and (2) empowering interviewing of clients. The chapter emphasizes that case managers are not only for clients with dementia but are relevant as an approach to support other people with health, educational, and financial problems; clients with developmental disorders; patients with severe mental illness; patients with cancer and metastases; and persons with more than one chronic condition.