The Malaysian courts adopt technologies in their judicial business, for management of the court process and procedures, and the deliberation of disputes in the courtrooms. One innovative technological tool adopted by the courts is the court recording and transcription (CRT) system, which essentially includes the audio and video recording of the court proceedings sessions. This paper explains how the CRT system works to record the court proceedings towards enhancing the innovative services of the Malaysian civil justice system. Broadly, this paper reports there are three main advantages of the CRT system to the courts, firstly, the judges can focus on the proceedings sessions, rather than on taking down notes of proceedings by handwriting. Secondly, the CRT system enables the court officers to re-create the proceedings sessions by re-playing the recordings upon demand by the officers. Finally, with the rising use of the CRT system, and the rising number of recordings which need to be transcribed, the legal professional transcription industry is enhanced. The implication of the study is an appreciation of the CRT system in promoting the innovative courts’ system in Malaysia and enhanced peace, justice and strong institutions, in line with Goal 16 (SDG16) of the United Nation’s Sustainable Development Goals.