Since the inception of civilization, humans have monopolized decision-making. Although human intelligence is capable of producing excellent decisions, our history is littered with cases of disastrous choices. In general, bad decisions result from many factors, including cognitive biases. It is important to avoid bad decisions at personal, organizational, and societal levels, but are they avoidable? Artificial Intelligence (AI) has been upheld as the remedy for our biases. This opinion paper investigates if such a claim is warranted. We briefly review the literature on cognitive biases, AI biases, and hybrid intelligence. We conclude by suggesting that although AI may have tremendous benefits for decision-making, in its present form, it cannot eliminate all of our human biases and can contrarily result in additional biases. More research on the use of AI in decision-making is needed.

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Can Bad Decisions be Avoided Using Artificial Intelligence?

  • Ahmed Elragal,
  • Ahmed Amin,
  • Nada Elgendy

摘要

Since the inception of civilization, humans have monopolized decision-making. Although human intelligence is capable of producing excellent decisions, our history is littered with cases of disastrous choices. In general, bad decisions result from many factors, including cognitive biases. It is important to avoid bad decisions at personal, organizational, and societal levels, but are they avoidable? Artificial Intelligence (AI) has been upheld as the remedy for our biases. This opinion paper investigates if such a claim is warranted. We briefly review the literature on cognitive biases, AI biases, and hybrid intelligence. We conclude by suggesting that although AI may have tremendous benefits for decision-making, in its present form, it cannot eliminate all of our human biases and can contrarily result in additional biases. More research on the use of AI in decision-making is needed.