This paper explores the integration of hard and soft systematic thinking approaches within the context of human-computer interaction (HCI) to enhance public improvement projects such as water mains, sewer mains, curbs, sidewalks and general construction management processes. Current research demonstrates HCI’s potential to improve project efficiency by enhancing risk management, communication, and decision making in construction. However, the industry continues to face human barriers that hinder the widespread adoption of HCI Framework. Effective communication strategies are essential for project success, yet current industry practices rely on email, onsite field meetings, and hybrid progress meetings (in-person and Microsoft Teams) with key stakeholders such as utility companies (e,g telecommunications, electric), contractors, and city agencies (e.g. DDC, DEP). These traditional methods often result in miscommunication, information delay, and inefficiencies. Building Information Modeling (BIM) addresses these challenges by providing a centralized, real-time platform for data sharing, visualization, and collaboration, reducing error and enhancing decision making. This study applies persona design, cognitive walkthroughs, and heuristic evaluation to assess how HCI-drive platforms enhance stakeholder coordination, information flow, and project efficiency. This research aims to enhance municipal infrastructure management while addressing aging public infrastructure challenges through HCI focused interactive frameworks.