This study presents findings from the application of Human-Centered Design (HCD) to citizen engagement in the SILVANUS Project by clarifying the necessary steps in the design process and presenting key factors and challenges in enhancing public awareness through targeted educational materials on wildfires and forest ecosystems. This study employed a HCD approach across various European countries, guided by the Design Thinking Framework and inspired by media communication theories. The study involved stakeholders and citizens from different countries who collaborated in the design of educational materials focused on wildfire preparedness, response, and restoration. The study demonstrates the effectiveness of HCD in developing educational materials for wildfire management and highlights broader challenges in citizen engagement. Raising awareness is a critical first step, but sustaining long-term risk-reducing behaviors requires continued reinforcement through training, incentives, and community-driven initiatives. Accessibility and inclusivity of educational materials remains a challenge, as digital tools are not always equally accessible for different groups of citizens. A combination of digital and traditional engagement strategies is necessary to reach diverse communities effectively. Shared values and the nature of the educational materials fostered collaboration rather than conflict during the HCD process. While discussions arose regarding topic categorization, information depth and content focus, and the appropriate level of detail, these discussions remained constructive rather than contentious.