The public policy-making process has become multidimensional, multilayered, and complex due to the increase in the variety and characteristics of public problems parallel to human needs, the emergence of new solution alternatives, actors, and their relationships. The nonlinearity, uncertainty, and variability of socio-economic processes, far from a balance standing out in complexity sciences, now constitute the basic scope of the need for new public policy-making approaches instead of traditional ones. Motivated by this need, this chapter presents a descriptive novel approach to citizen centricity in public policy making as a general result of the book. For this purpose, it first questions public policy making in the new age within the framework of complexity theory, which provides the most comprehensive explanation for the novel approach. Subsequently, it explores the “why” and “how” of citizen centricity in the new age, forming the general framework with references to the book’s previous chapters. Finally, it puts forward the descriptive novel model with three components: one basement and two pillars. The basement includes the components of public policy-making approaches and complexity theory in the new age. The first pillar reflects the approach’s conceptual side, which consists of the prominent citizen centricity-supportive concepts from the literature investigated in the earlier chapters. The second pillar reflects the practical side, which consists of two components: cases, providing a guideline for practice, and scholarly research, feeding the pillar with inspiring implications for future implementations.