The article emphasizes the need to transition to digital information storage in accordance with the requirements of the Sustainable Development Concept. The DIYA app, implemented in Ukraine several years ago, is used as an example of digital transformation. The paper documents recognized as legitimate in electronic format in Ukraine for the first time in global practice are examined. The advantages and disadvantages of the DIYA app, which is widely used among the Ukrainian population, are analyzed. The article focuses on key digital services that are most indemand among users. Target groups of consumers who most actively interact with the platform are identified. It is based on the “DIYA” application, which was introduced in Ukraine several years ago. Paper documents, which for the first time in the world in Ukraine acquired the status of legitimate in electronic form, are characterized. The advantages and disadvantages of the “DIYA” application, which is popular among the population of Ukraine, are analyzed; attention is focused on the main digital services that are in demand among Ukrainians in this application. Segments of consumers who most often use the DIYA digital service are highlighted. The options of the “DIYA” application, which contribute to the establishment of effective anti-crisis communications between the government and society and the establishment of democratic participation of citizens in the management of the state in the context of making certain decisions, have been analyzed. Examples of successful use of digital documents in some countries of the European Union are given. The vectors of further development of digital services in Ukraine are outlined, in particular, the construction of an electronic platform of official state statistical information. The need to maintain the confidentiality of users’ personal data was emphasized, and recommendations regarding this requirement were provided.