Technological innovation is essential for enhancing service accessibility, affordability, and user experience. Private organizations across various sectors, including health, education, and supply chain, are leveraging technology to transform operations. Likewise, public organizations, including municipal administrations, utility services, law enforcement agencies, and public grievance redressal bodies, are adopting digital technologies to improve public service delivery, enhancing governance efficiency. However, despite these developments, the full potential of digital technology in governance remains unrealized. This chapter examines the performance and uptake of Online Public Grievance Redressal Systems (OPGRS): Pakistan Citizen Portal (PCP) and Wafaqi Mohtasib (WM). These OPGRS represent a landmark initiative by the Government of Pakistan in digital governance and are ranked highly developed, integrating multiple government departments and agencies, engaging citizens nationwide, enabling grievance tracking, and supporting efficient resolution of public grievances related to governance. For analysing the performance and uptake of OPGRS, the data from the Prime Minister Delivery Unit, Prime Minister Office of Pakistan, and Wafaqi Mohtasib (Ombudsmen) Secretariat, Islamabad, were taken on public complaints. It covers four provinces and Azad Jammu & Kashmir; 38 districts; 14 professions; 43 complaint types; critical sectors like energy, municipal services, education, and health; 10 ministries; 20 state departments; and 20 government offices. Evaluation metrics include grievance resolution (received, resolved, pending), complaint timelines, citizen feedback (satisfaction level), and departmental responsiveness. Our findings identify strengths and areas for improvement, illustrating how Pakistan’s digital governance initiatives, such as OPGRS, can guide resource-limited developing countries in achieving transparent and efficient public administration systems for improved public service delivery.