Professional training is considered to be the key to business development. Indeed, in a constantly changing world, it is presented as a tool that will provide human capital with the skills required to face high competitiveness. Moreover, the ISO 9001 standard considers training as a major pillar to ensure the continuous improvement of organizations. Also, with the emergence of new technologies, the methods of providing training is no longer the same. Today, depending on the need and the objective, companies opt for immersive technology solutions such as augmented reality and virtual reality, all within a fun “serious game” to improve the training experience. Thus, the objective of this article is to understand through a qualitative study organized by means of a semi-directive interview guide, how immersive technologies and “serious game” impact professional training. The main results claim that the use of virtual reality solutions and “serious games” make the learning experience more fun and engaging, which contributes to the development of skills.