The research seeks to explore how digital transformation affects administrative creativity at the Social Security Corporation. It included two main variables: the independent variable of digital transformation, assessed through three dimensions—digital management, technological infrastructure, and digital skills. The dependent variable, administrative creativity, was evaluated through four dimensions: fluency, originality, flexibility, and risk-taking. A questionnaire with 37 items was created to assess these variables, targeting a total population of 550 employees within the organization’s general administration. The questionnaire was distributed to a sample of this population, yielding 310 valid responses and a response rate of 56%. Utilizing a descriptive analytical method, the researchers applied various statistical tests using SPSS software. The study revealed several important findings, including a statistically significant effect of the dimensions of digital transformation on enhancing administrative creativity. Additionally, the dimensions of digital transformation explained 67% of the variance in administrative creativity. The findings showed that digital skills had the highest explanatory power regarding administrative creativity, whereas digital management had the least explanatory power. Furthermore, it was observed that both the levels of digital transformation and administrative creativity within the organization were high. The study recommends that the pace of increasing digital transformation should be achieved by continuously focusing on updating digital systems and introducing periodic organizational changes to meet the requirements of digital transformation.

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The Impact of Digital Transformation on Administration Creativity: The Social Security Corporation as a Case Study

  • Majid Abdul-Mahdi Masadeh,
  • Ahmed Mohammed Ahmed Arabiyat,
  • Faisal Algowter

摘要

The research seeks to explore how digital transformation affects administrative creativity at the Social Security Corporation. It included two main variables: the independent variable of digital transformation, assessed through three dimensions—digital management, technological infrastructure, and digital skills. The dependent variable, administrative creativity, was evaluated through four dimensions: fluency, originality, flexibility, and risk-taking. A questionnaire with 37 items was created to assess these variables, targeting a total population of 550 employees within the organization’s general administration. The questionnaire was distributed to a sample of this population, yielding 310 valid responses and a response rate of 56%. Utilizing a descriptive analytical method, the researchers applied various statistical tests using SPSS software. The study revealed several important findings, including a statistically significant effect of the dimensions of digital transformation on enhancing administrative creativity. Additionally, the dimensions of digital transformation explained 67% of the variance in administrative creativity. The findings showed that digital skills had the highest explanatory power regarding administrative creativity, whereas digital management had the least explanatory power. Furthermore, it was observed that both the levels of digital transformation and administrative creativity within the organization were high. The study recommends that the pace of increasing digital transformation should be achieved by continuously focusing on updating digital systems and introducing periodic organizational changes to meet the requirements of digital transformation.