All companies are facing a transformation and several important and complicated decisions after the pandemic time. When starting a new office environment project, it is important to analyse company goals and factors that are important for employees to ensure an effective work environment. Despite many researches about hybrid work arrangement, office environment and human factors, it is unclear what factors are the most crucial for service oriented organisations. Study objective is to investigate optimization possibilities for the office environment for efficient utilization of office space, improvement of employee satisfaction, to improve efficiency and utilization of hybrid working set up in service organization. Case study explores what are the main human factors impacting efficient hybrid work arrangement in office and how to improve office to maximise potential of the employees. Empirical refinement and validation by using interviews for 90 employees and a survey of 207 employees were used to pilot the assumptions. The main results from interviews and surveys include an analysis of organizational goals, suggestions for a new office setup, validation of hybrid workplace arrangements, factors affecting employees’ willingness to work in the office and impact effectiveness of the workforce. To keep employees of the organization efficient, boost employee satisfaction and presence in the office, benchmark, interviews and employee survey was used. Furthermore, as employee expectations change and there is a high competition in the labor market for talents, an employee-centric approach becomes crucial. The authors conclude that comprehensive survey, in combination with a human factors approach, is a good solution to identify, analyse and deliver on the employee and company goals, improving efficiency in organization.