The protection provided by social security institutions is essential in mitigating social and economic risks, particularly in the fight against poverty, vulnerability, and inequality. As demands for social security services that are more efficient, accountable, and accessible continue to rise, digital transformation has become a pivotal force in modernizing this sector. This study investigates how digital transformation influences social security institutions, emphasizing its potential to improve operational efficiency and accessibility. Adopting a qualitative research methodology, the study conducts a descriptive analysis of current literature related to digital transformation and social security. Additionally, it utilizes an analytical framework to examine trends, challenges, and the opportunities presented by digital technologies for enhancing service delivery and user interaction. The results highlight the necessity of incorporating technology to tackle issues such as an aging population and rising informality, while simultaneously upholding public integrity in decision-making processes. This research offers valuable insights into how digital transformation can assist social security institutions in achieving their policy goals and suggests recommendations for future implementation.

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Digital Transformation in Social Security Institutions: Enhancing Efficiency and Accessibility Through Technology

  • Ali Alrahamneh,
  • Aref A. Murshed,
  • Al-Hareth Alhalalmeh,
  • Mohammed Al-Badawi

摘要

The protection provided by social security institutions is essential in mitigating social and economic risks, particularly in the fight against poverty, vulnerability, and inequality. As demands for social security services that are more efficient, accountable, and accessible continue to rise, digital transformation has become a pivotal force in modernizing this sector. This study investigates how digital transformation influences social security institutions, emphasizing its potential to improve operational efficiency and accessibility. Adopting a qualitative research methodology, the study conducts a descriptive analysis of current literature related to digital transformation and social security. Additionally, it utilizes an analytical framework to examine trends, challenges, and the opportunities presented by digital technologies for enhancing service delivery and user interaction. The results highlight the necessity of incorporating technology to tackle issues such as an aging population and rising informality, while simultaneously upholding public integrity in decision-making processes. This research offers valuable insights into how digital transformation can assist social security institutions in achieving their policy goals and suggests recommendations for future implementation.