The rapid development of technologies has revolutionized the field of management of transport companies. Digitization is an indicator of their success in the market. Document and information systems are the cornerstone of the digital transformation of companies. As world experience shows, digital transformations, in particular in combination with artificial intelligence, significantly affect all work processes, generate new skills, competencies, knowledge management technologies, organizational capabilities, etc. The report defines the place and role of document and information systems and technologies (DIST) in the digitalization of transport companies. The leading information technologies have been identified from the position of their role in the management of documentation processes in companies. The real advantages and disadvantages of using artificial intelligence in working with documents are revealed. Widespread problems of DIST implementation and ways to eliminate them in Ukrainian transport companies are classified. The authors conclude that it is inappropriate to reduce the essence of document’s, information systems’ and technologies’ digitization only to the technical and informational aspects of their functioning, without taking into account the impact on corporate strategy. It has been proven that the latest DIST contribute to increasing the efficiency of the company’s production activities through operational collection and a rational mechanism for processing and systematizing information. It can also help for shortening the response time to external changes, optimizing the enterprise organizational structure, reducing the amount of operational and management costs, forming an optimal development strategy due to the access of all managers to a single information base, etc.