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This study aims to assess the impact of the Port Community System (PCS) on users’ organizational performance. In the case of Moroccan ports, the PCS is evaluated using Mc Delonne’s theoretical model by the Structural Equation Modeling (SEM) method via SPSS AMOS software, applied to the sample of 226 valid responses obtained from the Moroccan port community. The peculiarities of the port sector, the instability of the global environment and the importance of digital management persuaded us of the importance of a port-specific evaluation trial to highlight the contribution of PCS to organizational performance. The main finding of this study is that social-technical aspects do have an impact on the success of a PCS, and that satisfaction is determined solely by the quality of the information and the actual use of the PCS.

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Port Community Systems and Organizational Performance: A Socio-technical Approach to Evaluation

  • 会议论文

  • 发表日期：

    2025年

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  • Chafik Bensfia,
  • Sanaa Aidi

摘要

This study aims to assess the impact of the Port Community System (PCS) on users’ organizational performance. In the case of Moroccan ports, the PCS is evaluated using Mc Delonne’s theoretical model by the Structural Equation Modeling (SEM) method via SPSS AMOS software, applied to the sample of 226 valid responses obtained from the Moroccan port community. The peculiarities of the port sector, the instability of the global environment and the importance of digital management persuaded us of the importance of a port-specific evaluation trial to highlight the contribution of PCS to organizational performance. The main finding of this study is that social-technical aspects do have an impact on the success of a PCS, and that satisfaction is determined solely by the quality of the information and the actual use of the PCS.