This chapter discusses the role of person-reported outcome and experience measures (PROMs and PREMs) in evaluating healthcare innovations. Healthcare innovations, ranging from digital tools to new care models, require detailed evaluation to assess their effectiveness, adoption, and impact. The chapter introduces eight short, generic measures, which evaluate key aspects of innovation, including innovation readiness, digital confidence, user satisfaction, and behaviour change. Innovation readiness assesses users’ and organizations’ openness to change, while digital confidence evaluates patients’ and staff’s ability to engage with digital tools. User satisfaction with the product gauges the usability and overall experience of each product, and behaviour change examines the motivational, cognitive, and contextual factors that drive success. Case studies, such as digital readiness surveys in general practices, highlight the need for a range of measures to guide implementation and training. These tools help decision-makers monitor progress, identify challenges, and promote beneficial innovation.

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Innovation Evaluation

  • Tim Benson

摘要

This chapter discusses the role of person-reported outcome and experience measures (PROMs and PREMs) in evaluating healthcare innovations. Healthcare innovations, ranging from digital tools to new care models, require detailed evaluation to assess their effectiveness, adoption, and impact. The chapter introduces eight short, generic measures, which evaluate key aspects of innovation, including innovation readiness, digital confidence, user satisfaction, and behaviour change. Innovation readiness assesses users’ and organizations’ openness to change, while digital confidence evaluates patients’ and staff’s ability to engage with digital tools. User satisfaction with the product gauges the usability and overall experience of each product, and behaviour change examines the motivational, cognitive, and contextual factors that drive success. Case studies, such as digital readiness surveys in general practices, highlight the need for a range of measures to guide implementation and training. These tools help decision-makers monitor progress, identify challenges, and promote beneficial innovation.