Organizations desire to achieve goals to sustain in competitive environment. Crisis like Covid-19, Economic crisis, war, etc. affect Employee Engagement due to sudden changes in organizational environment. Employees’ attitude towards work changes and hence Strategic Human Resource Management (SHRM) measures are needed during crisis. Predicting employee engagement is ever challenging for Information & Communication Technology (ICT) employees. Assessment of ICT employees was carried out through online questionnaire survey and analysis using correlation & regression. Results and implications imperative for ICT employees have been cross validated with contextual findings and specific envisaged outcomes. Modern tools are now supported by Natural language processing and character mapping with infusion of Artificial Intelligence (AI) -& Machine Learning ML) can provide SHRM decisions. The results show that the workload, team integration and mode of work has significant relationship with employee engagement. Team integration plays vital role along with the amount of work & mode of working. Social media communications & time with family has no significant relationship. Team-relationship increases engagement & retention.