Patient Satisfaction as an Outcome in Patient-Centred Care: Role of Diversity
摘要
Patient-centred care is becoming increasingly central to healthcare policy development. This model emphasizes the importance of open communication and collaboration between healthcare providers and patients, with a focus on addressing patients’ needs and preferences when designing treatment plans. Research shows that patient-centred care can significantly improve patient satisfaction with medical services. While measuring patient satisfaction can be complex, it remains essential for improving the quality of care. Fostering a diverse healthcare workforce and incorporating diversity are key factors in delivering optimal patient experiences. Recognizing the influence of gender, race, and cultural factors on patient satisfaction is crucial to advancing patient-centred care.