Lately, trustworthy AI has been mentioned as a key aspect of fostering the interrelationship between technology and humans, especially to diminish associated fears and threats in highly risky AI applications (Gulati et al., 2019; Sousa, & Beltrão, 2021). The main question of the study is a research review identifying the effects of trust on users’ experiences of a linguistic description of events (cf. Paradeda et al., 2020) and contrasting those experiences with the subjects’ answers to a questionnaire concerning their general opinions of the AI applications (cf. Kapania et al., 2022). In particular, we review the results of research on AI users’ reaction to questionnaires concerning their digital experience, its effects and the trustworthiness of AI-related scenarios. Results of a pilot study relate also to Polish users’ reactions are presented the users’ reactions to verbal descriptions of scenarios are compared. A preliminary hypothesis is proposed in conclusion to what extent, considering the demographic variables, this change is related to the persuasive effects concerning truthfulness of these narratives and of the devices.

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AI Trustworthiness and Persuasive Effects in Users’ Judgment

  • Barbara Lewandowska-Tomaszczyk,
  • Sónia Sousa

摘要

Lately, trustworthy AI has been mentioned as a key aspect of fostering the interrelationship between technology and humans, especially to diminish associated fears and threats in highly risky AI applications (Gulati et al., 2019; Sousa, & Beltrão, 2021). The main question of the study is a research review identifying the effects of trust on users’ experiences of a linguistic description of events (cf. Paradeda et al., 2020) and contrasting those experiences with the subjects’ answers to a questionnaire concerning their general opinions of the AI applications (cf. Kapania et al., 2022). In particular, we review the results of research on AI users’ reaction to questionnaires concerning their digital experience, its effects and the trustworthiness of AI-related scenarios. Results of a pilot study relate also to Polish users’ reactions are presented the users’ reactions to verbal descriptions of scenarios are compared. A preliminary hypothesis is proposed in conclusion to what extent, considering the demographic variables, this change is related to the persuasive effects concerning truthfulness of these narratives and of the devices.